Every piece of your personal information at 21com is protected to the highest standard. Your data is never sold or shared with any third party — that is our promise.
Protecting the privacy of the information you provide while using 21com.app is our highest responsibility. This Privacy Policy explains what information 21com collects, why it is collected, how it is used, and how securely it is kept.
By using the 21com website or app, you are agreeing to this Privacy Policy. This policy is part of 21com's Terms and Conditionsworks in conjunction with and carries equal importance.
We believe a member's personal information is their most valuable asset. That is why 21com never collects unnecessary data, and what is collected is used solely to improve our services.
21com never sells your data to third parties. We do not benefit commercially from any privacy violation. This is not just policy — it is our culture.
21com only collects information that is necessary to operate the platform, provide services, and meet legal obligations. A detailed list is provided below:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Age Verification & Account Registration |
| Contact Information | Mobile number, email address | Account Verification & Notifications |
| Financial Information | BKash/Nagad number, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser type, device ID | Security Monitoring & Fraud Prevention |
| Usage Data | Gaming history, login times, page visits | Service quality improvement and personalization |
Beyond registration, 21com automatically collects certain technical data — such as your device's IP address, browser type, and session duration. This information does not directly identify you, but is used to maintain platform security.
21com uses collected information only for specific, legitimate purposes. No data is used beyond its intended purpose. The main uses are listed below:
21com never sells your data to advertisers. If you do not wish to receive marketing communications, you can opt out at any time.
21com stores your information on secure servers. All data is kept encrypted and multiple layers of security are in place to prevent unauthorized access.
All information is retained for as long as your account remains active. After account closure, certain data may be kept for up to 5 years to meet legal and regulatory requirements. After this period, data is securely deleted.
If you request deletion of specific information, 21com will verify and process it within legal limits. However, some data cannot be deleted before a set period due to legal obligations.
The 21com website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security tokens | Until end of session |
| Functional Cookies | Remembering language preferences and theme settings | 30 days |
| Analytics Cookies | Monitoring page visits and usage patterns | 90 days |
| Security Cookies | Detecting fraudulent login attempts | 7 days |
You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working correctly.
You have clear rights over your personal information at 21com. Contact our support team to exercise any of the rights listed below.
You may request to see what information we hold about you. We will provide the complete details within 30 days of your request.
To correct inaccurate or outdated information, contact our support team. We will update your data as quickly as possible.
After account closure, you may request that specific information be deleted — within legal limits.
You may request that we restrict the use of your data for specific purposes — particularly for marketing communications.
You may request a copy of your data in a machine-readable format.
You can opt out of promotional communications at any time — simply send a request to our support team.
21com strictly prohibits registration by anyone under 18. We do not knowingly collect information from minors. If we become aware that a minor has provided their information, it will be deleted immediately and the associated account will be closed.
Parents are advised to monitor their children's internet use and install parental control software on their devices.
21com protects your data using industry-leading security technology. Every transaction and login is secured through 256-bit SSL encryption.
In the event of a security breach that puts your data at risk, 21com will notify you within the legally required timeframe. We will act swiftly to contain and limit any potential harm.
21com may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, a notification will be sent to your registered mobile number or platform inbox.
Continued use of the platform after any policy update constitutes acceptance of the revised terms. We recommend checking this page regularly.
For any questions, requests, or complaints regarding the Privacy Policy, please contact the 21com support team. Our team is available seven days a week.
Email: [email protected]
Support hours: 24/7, 7 days a week
Response time: typically within 24 hours
It's not just a written policy — 21com treats your data protection as a top priority in every aspect of its daily operations.
Every transaction and login is protected by 256-bit SSL encryption. Third parties can never access your data.
21com never sells your personal information to advertisers or third parties. This is a core commitment.
Independent security experts regularly audit 21com's systems to identify and address vulnerabilities.
You have full control to view, correct, delete your data or opt out of marketing — at any time.
Documents uploaded during the KYC process are stored with the highest level of security and can only be accessed by authorized personnel.
For any data privacy concerns, 21com's support team is available around the clock to assist you.
Your information is completely safe at 21com. Register with confidence and enjoy the best gaming experience in Bangladesh.
By registering, you agree to 21com's Privacy Policy and Terms & Conditions. For adults 18+ only.