Gaming should be a source of fun, not addiction. At 21com, we make sure every member can play consciously, safely, and responsibly.
Responsible gaming is more than following limits — it's a mindset. When you know when to stop, how much is reasonable to spend, and whether gaming is overshadowing other important areas of your life, you're a truly responsible player.
At 21com, a happy and healthy member is our greatest asset. That's why we go beyond just games — we provide the best tools, guidelines, and support to help you game responsibly.
Online gaming is growing rapidly in Bangladesh. Many people start for fun, but habits can form over time. 21com's responsible gaming policy ensures every member can enjoy games mindfully and get the right support when needed.
Gaming should be fun, not stressful. Chasing losses with bigger bets is never the answer. Set a clear budget and time limit for each session — and stick to it. Remember, 21com is always here for you.
Responsible gaming matters not just for the individual, but for the whole family. When a member enjoys gaming in a healthy way, their family life and financial wellbeing stay stable too. 21com wants gaming to be a positive and enjoyable part of every member's life.
On our platform, you set your own gaming limits — daily, weekly, or monthly deposit limits, loss limits, session timers, and a full account break whenever you need one. All these tools are in your hands, available any time.
Check the indicators below to see where your gaming habits stand:
This is an example for general reference. See the detailed self-assessment questionnaire below.
If you feel gaming is getting out of control, contact 21com Support right away.
We don't just write rules — we give you real tools so you can take full control of your own gaming experience.
Set your own daily, weekly, or monthly deposit cap. Once set, you won't be able to deposit beyond that amount — your budget stays protected.
Track how long you've been playing. Set a session timer and you'll get an automatic reminder when your time is up — no more losing track of time.
Once you reach a set loss amount, your session will close automatically. This tool protects you from chasing losses with bigger bets.
Pause your account for 24 hours up to 30 days. During this time you will not be able to log in — giving you space to rest and reflect.
Permanently close your account for 6 months up to 5 years. The account cannot be reactivated during this period under any circumstances.
A message will appear on screen every 30, 60, or 90 minutes showing how long you've played and how much you've won or lost. Stay connected to reality.
Using 21com's responsible gaming tools is simple. Just follow these steps:
Sign in to your 21com account with your username and password.
Click your profile icon in the top right corner and select the "Responsible Gaming" option.
Deposit limit, session timer, loss limit, or self-exclusion — choose whichever you need.
Set your preferred limits and duration, then tap the "Confirm" button.
Once the setting is saved, a confirmation message will be sent to your registered number.
KYC verification ensures that only adults can operate an account on our platform.
Users under 18 are not permitted to open an account. No financial transactions are possible without identity verification.
Our support team is here for you around the clock. Get immediate help with any gaming-related concern.
You can view your full gaming history, win/loss stats, and transaction details at any time.
Answer the questions below honestly. If you answer "yes" to three or more, please speak with our support team.
Do you often spend more than your budget while gaming and regret it afterwards?
Do you find yourself placing more bets to try to win back money you've lost?
Is gaming negatively affecting your work, family, or studies?
Do you hide your gaming from family or friends, or lie about it?
Do you feel restless, irritable, or anxious when you're not gaming?
Have you ever borrowed money or used household funds for gaming?
Have you tried to stop gaming but keep failing?
Results Analysis: 0–2 "Yes" — You are a controlled gamer. 3–4 "Yes" — You should be cautious; start using the protection tools. 5+ "Yes" — Please contact our support team now or activate self-exclusion.
Thinking about gaming excessively, even when you're not playing.
Treating sleep, food, or work as less important than gaming.
Continuing to gamble despite financial difficulties.
Mood swings — excessive excitement when winning, intense frustration when losing.
If you notice these signs, activate 21com's self-exclusion tool immediately.
Gaming at 21com is about more than winning — it's a safe, responsible, and genuinely enjoyable experience. Join today and set your own limits.
By registering, you agree to 21com's responsible gaming policy and terms and conditions. For adults aged 18+ only.