21com Terms and Conditions — Your Rights and Responsibilities

Introduction & Applicability

These Terms and Conditions apply to the use of the 21com.app website and all associated services. By creating an account or using the platform, you automatically agree to be bound by these terms.

These Terms and Conditions constitute a legally binding agreement between you and 21com. It is important to read the entire document carefully before using the platform. If you object to any of these terms, please refrain from using 21com.

21com reserves the right to update these Terms and Conditions at any time. When changes are made, the revised date will be published on this page. Continued use of the platform constitutes acceptance of the updated terms.

Eligibility & Age Requirements

You must be 18 years of age or older to register and use 21com's gaming services. No one under the age of 18 is permitted to use this platform — 21com makes no exceptions on this matter.

By creating an account, you confirm that you are 18 years of age or older. If an investigation reveals that a member registered using false information, the account will be closed immediately and all winnings will be forfeited.

• Minimum age to register: 18 years.
• Accurate and truthful information must be provided at the time of registration.
• Each individual may operate one account only.
• Registration is not permitted from countries or regions where online gaming is illegal.
• 21com may request identity verification for age verification purposes at any time.

Account Registration and Management

Registering with 21com is simple and quick. You will need to provide your full name, mobile number, and a password during registration. Providing inaccurate or false information may cause issues with future withdrawal requests.

Only one account per person is allowed. If the same individual is found operating multiple accounts, all accounts will be closed and balances may be forfeited. Attempts to create multiple accounts from the same device or IP address will also be treated as a violation.

• It is your responsibility to keep your account password confidential.
• You are responsible for all activity carried out from your account.
• Transferring or selling your account to another person is strictly prohibited.
• If an account appears suspicious, 21com may initiate a verification process.
• After registering, add your correct payment details in your profile.

Deposit and Payment Policy

Deposits on 21com can be made easily via Bkash, Nagad, and Rocket. Minimum and maximum deposit limits apply and are displayed on the platform's deposit page. Deposits are generally credited to your account instantly.

21com only accepts deposits from the member's own payment account. Funds sent from third-party accounts will be returned, and the account in question may be subject to investigation.

• The minimum deposit amount is specified on the platform.
• No additional charges apply to deposits.
• 21com is not responsible for delays caused by the payment gateway.
• Suspicious transactions may be temporarily held pending investigation.
• Once a deposit is successful, a confirmation will be sent via SMS or notification.

Withdrawal Policy

21com is committed to processing withdrawals as quickly as possible. Bkash transfers are typically completed within 5–15 minutes, though verification requirements may cause delays in some cases.

Before submitting a withdrawal request, ensure your account has sufficient balance. Withdrawals can only be made to the payment account provided at registration or one that has been subsequently verified and added.

• Identity verification may be required before your first withdrawal.
• Wagering requirements must be fulfilled before any bonus winnings can be withdrawn.
• Withdrawal requests can be cancelled — provided processing has not yet begun.
• The minimum withdrawal amount is set by the platform.
• Unusual or suspicious withdrawal requests may be subject to investigation.

Bonus & Promotion Terms

21com regularly offers a range of bonuses and promotional deals. Each bonus comes with its own terms, which are clearly stated on the relevant bonus offer page. Any bonus obtained in violation of 21com's Terms and Conditions will be forfeited.

The welcome bonus is for new members only, once per account. Any attempt to claim the bonus by creating multiple accounts will result in all accounts being closed.

• Each bonus has its own wagering requirement — check the offers page for details.
• Bonus funds cannot be withdrawn directly before the wagering requirements are met.
• 21com reserves the right to modify or cancel any promotion at any time.
• Claiming a bonus using a fake account or false information will be treated as fraud.
• VIP program benefits are available to active, verified members only.

Member Code of Conduct

21com is committed to maintaining a safe and fair gaming environment. All members are expected to conduct themselves in a respectful and responsible manner on the platform. Cheating, hacking, the use of bots, or any other dishonest methods are strictly prohibited.

• Attempting to hack or modify the gaming software is strictly prohibited.
• Using automated bots or scripts to play games is not allowed.
• Collusion or match-fixing against other members is strictly prohibited.
• Abusive or threatening behavior toward the support team is not acceptable.
• Using the platform for money laundering or any illegal activity is strictly prohibited.

Security and Privacy

21com uses 256-bit SSL encryption to keep your personal and financial information secure. Your data is never sold or shared with third parties — except where required by law.

21com's Privacy Policy is published separately and is considered part of these Terms and Conditions. To keep your account secure, use a strong password and never share it with anyone.

• If you suspect unauthorized access to your account, contact support immediately.
• Avoid logging in on public Wi-Fi.
• 21com will never ask for your password over the phone or by email.
• For more details, visit our Privacy Policy Read.

Account Suspension or Closure

If a member is found to be in violation of 21com's terms and conditions, their account may be suspended or permanently closed without notice. In serious cases, the account balance may be forfeited.

• Members may also request to close their own account.
• Any withdrawable balance will be returned before account closure — subject to applicable conditions.
• If fraud is detected, the entire account balance will be forfeited.
• You can request to reopen a closed account — contact support.

Responsible Gaming

21com believes gaming should be a source of entertainment, not a source of problems. That's why responsible gaming is our top priority. Members have access to deposit limits, session limits, and self-exclusion options.

If gaming starts to have a negative impact on your life, please contact support without delay. 21com can help you take a short-term or long-term break. For more information, visit our Responsible Gaming View page.

Changes to Terms & Dispute Resolution

21com reserves the right to update these Terms and Conditions at any time. When changes are made, the last updated date on this page will reflect accordingly. Members are advised to check this page regularly.

If you have any concerns or questions about these terms, please contact the 21com support team. Disputes will first be addressed through discussion. Any applicable legal proceedings will follow international gaming regulations.

• Continued use of the platform after any changes to the terms constitutes acceptance of the updated terms.
• For significant changes, notification may be sent via email or SMS.
• In the event of a dispute, 21com's decision shall be considered final.